So . . . now what? Date: Jul 28, 2010 11:24:33 PM PDT Author: rock Hi Chris, I hope it's OK to address you directly since you wrote me directly when I first placed my order to confirm I'd be willing to wait for the backorder to clear. I did. Now, though, I can't seem to get a response from you at your email address. I purchased my BlueSTAR 2010 in January (waited until late Feb for delivery) and installed it in my 2004 Suburban (w bose & sat radio). It has not worked all that well – lots of issues with poor sound quality and echo. My wife hears from the folks she talks to that it sometimes starts out OK, but then the voice quality deteriorates as road noise seems to take over. She has pretty much quit using it. I have played with different volume settings and think I have it working as good as I can, but it still is not good. I’m running code version 422. On 26-Jun I installed and tried 614, but it mostly failed to work with my phone. When I pressed the onstar call button, the audio would mute, but then the bluestar seemed to have problems connecting with my phone. It would sometimes get the phone to place the call, but would then un-mute the radio and drop the call while the called number was still ringing. So, now it's late July and I still don't think you've delivered what I paid for. When's the next release? Are you working to improve performance on older cars like mine or just focusing on newer cars? I’d appreciate your thoughts on what I can do to get this working well with my wife’s Samsung phone and my iphone 4. Thanks. -rock-   Reply to this Post

Date: Jul 29, 2010 1:54:39 PM PDT Author: Ziggystar And where is even basic audio streaming and caller id for the rest of us coming? I too am becoming frustrated with this product. :(   Reply to this Post

Date: Jul 30, 2010 11:39:02 AM PDT Author: tbenzie My sentiments exactly. I'd settle for decent sound quality before adding any additional features. We've been promised automatic gain control to resolve echo and sound quality issues since February(ish). The delay is blamed on a third party vendor but come on guys, it's August already. I've (we've) been patiently waiting. I've been unable to use this device since I bought it at the first of the year. '07 Avalanche. Last modified by tbenzie on Jul 30 2010 11:39AM   Reply to this Post

me too Date: Jul 30, 2010 1:24:07 PM PDT Author: chris ditto...still waiting patiently...   Reply to this Post

Date: Aug 1, 2010 8:32:33 PM PDT Author: Joe Tech Support We waitied for months for Bluegiga to finally send us the cVc echo cancellation/road noise reduction code - that we just got a couple weeks ago. Chris has been working feverishly on incorporating this new code and to make many other software changes to make the BlueSTAR work properly in ALL vehicles. This is no easy task. There are so many vehicles with minor differences in the way they communicate, so many differences in the way certain phones communicate (iphone being the biggest offender) and we're trying to cover them all. The changes made to add in Caller ID on version 0614 ended up causing some intermittent timing errors in communicating with the phone - alas, the connection issues. Chris figured out how to correct that, and those changes sparked a major code structure change. With this version there are changes in how the BlueSTAR starts up and shuts down - now controlled by ignition status, so you can stay on the call and enter and exite the car and the call will transfer automatically. This change will also cure the Corvette battery drain problem. All these modifications, along with the back-and-forth work of interfacing with Bluegiga is taking longer than we had hoped, but trust me, it is getting worked on as quickly as possible. Chris is committed to the BlueSTAR product, and I'm sure he'll get it working properly in all vehicles. I think the version that he's working on now will make a big difference. Thanks all for your patience!   Reply to this Post

Date: Aug 21, 2010 9:24:06 AM PDT Author: jonesbr OK, it's been another 20 days..... Any update Joe? I truly believe that you guys are committed to supporting the product, just wondering if it would be possible to have a more consistent update on progress of the expected software release. Maybe a once a week short statement with an updated release date or something? Waiting patiently, but unable to really use the product till the echo is solved! Thanks   Reply to this Post

I totally agree with jonesbr Date: Aug 23, 2010 7:04:40 AM PDT Author: Bill in Niantic Originally Posted by jonesbr: OK, it's been another 20 days..... Any update Joe? I truly believe that you guys are committed to supporting the product, just wondering if it would be possible to have a more consistent update on progress of the expected software release. Maybe a once a week short statement with an updated release date or something? Waiting patiently, but unable to really use the product till the echo is solved! Thanks I think I bought this in March or May. My Girlfriend HATES when I use it to call her. She can't stand the damn Echo. I don't want "other" Bluetooth handsfree devices, because they are a pain also. Jones is right, please post a weekly update so we know something is really happening.   Reply to this Post

Date: Aug 24, 2010 10:56:45 AM PDT Author: dss snafu Here Here ... I bought mine early on in February and I am waiting very patiently to get it working. For $280 you would expect that they would get it working by now. Guys I have all the faith that you will but your silence is not giving us the warm and fuzzies.   Reply to this Post

Weekly Updated would be appreciated Date: Aug 24, 2010 4:28:11 PM PDT Author: Spider1701 Originally Posted by Joe Tech Support: We waitied for months for Bluegiga to finally send us the cVc echo cancellation/road noise reduction code - that we just got a couple weeks ago. Chris has been working feverishly on incorporating this new code and to make many other software changes to make the BlueSTAR work properly in ALL vehicles. This is no easy task. There are so many vehicles with minor differences in the way they communicate, so many differences in the way certain phones communicate (iphone being the biggest offender) and we're trying to cover them all. The changes made to add in Caller ID on version 0614 ended up causing some intermittent timing errors in communicating with the phone - alas, the connection issues. Chris figured out how to correct that, and those changes sparked a major code structure change. With this version there are changes in how the BlueSTAR starts up and shuts down - now controlled by ignition status, so you can stay on the call and enter and exite the car and the call will transfer automatically. This change will also cure the Corvette battery drain problem. All these modifications, along with the back-and-forth work of interfacing with Bluegiga is taking longer than we had hoped, but trust me, it is getting worked on as quickly as possible. Chris is committed to the BlueSTAR product, and I'm sure he'll get it working properly in all vehicles. I think the version that he's working on now will make a big difference. Thanks all for your patience! We have been patient, and as early adopters we expect some problems might need to be fixed, but the customer service is terrible. I certainly understand that your hands have been tied having to wait on the vendor, but communication with your customer base is not optional if you would like to remain in business. I have been in customer service for 22 years and in my experiance, it is not the company that has no problems that i want to deal with. It is a company that admits there is something wrong (which admittedly you have done) and communicates with its customers about what is being done to correct the problem. If you wish to remain in business and keep those you aready have as customers I suggest that you take steps to keep us happy by just keeping the information flowing, even if there is not much to tell. Just posting that things are going slowly once a week would go a long way to assure us that you are attempting to correct the situation. If you search the g8board for SOLO exhaust systems you will see that they have had many problems making thier product do what is advertised. But they have maintained an excellent relationship with all those who purchased the product and have made it right in every situtuation. You will find, i think that no one who has bought from SOLO would refuse to do business with them again, even though they did not get what they first expected. I would say that i could speak for many of your current customers in saying that if your customer relations don't improve i will not do business with you again, and i have no problem being vocal about that in public venues such as the g8board. Conversly if you start communicating and make it right, i have no problem being vocal about that either. Respectfully Spider1701   Reply to this Post

Weekly Updated would be appreciated Date: Aug 29, 2010 5:28:13 PM PDT Author: Mr. CoSTAR Originally Posted by Spider1701: Originally Posted by Joe Tech Support: We waitied for months for Bluegiga to finally send us the cVc echo cancellation/road noise reduction code - that we just got a couple weeks ago. Chris has been working feverishly on incorporating this new code and to make many other software changes to make the BlueSTAR work properly in ALL vehicles. This is no easy task. There are so many vehicles with minor differences in the way they communicate, so many differences in the way certain phones communicate (iphone being the biggest offender) and we're trying to cover them all. The changes made to add in Caller ID on version 0614 ended up causing some intermittent timing errors in communicating with the phone - alas, the connection issues. Chris figured out how to correct that, and those changes sparked a major code structure change. With this version there are changes in how the BlueSTAR starts up and shuts down - now controlled by ignition status, so you can stay on the call and enter and exite the car and the call will transfer automatically. This change will also cure the Corvette battery drain problem. All these modifications, along with the back-and-forth work of interfacing with Bluegiga is taking longer than we had hoped, but trust me, it is getting worked on as quickly as possible. Chris is committed to the BlueSTAR product, and I'm sure he'll get it working properly in all vehicles. I think the version that he's working on now will make a big difference. Thanks all for your patience! We have been patient, and as early adopters we expect some problems might need to be fixed, but the customer service is terrible. I certainly understand that your hands have been tied having to wait on the vendor, but communication with your customer base is not optional if you would like to remain in business. I have been in customer service for 22 years and in my experiance, it is not the company that has no problems that i want to deal with. It is a company that admits there is something wrong (which admittedly you have done) and communicates with its customers about what is being done to correct the problem. If you wish to remain in business and keep those you aready have as customers I suggest that you take steps to keep us happy by just keeping the information flowing, even if there is not much to tell. Just posting that things are going slowly once a week would go a long way to assure us that you are attempting to correct the situation. If you search the g8board for SOLO exhaust systems you will see that they have had many problems making thier product do what is advertised. But they have maintained an excellent relationship with all those who purchased the product and have made it right in every situtuation. You will find, i think that no one who has bought from SOLO would refuse to do business with them again, even though they did not get what they first expected. I would say that i could speak for many of your current customers in saying that if your customer relations don't improve i will not do business with you again, and i have no problem being vocal about that in public venues such as the g8board. Conversly if you start communicating and make it right, i have no problem being vocal about that either. Respectfully Spider1701 Hi Spider, You are absolutely correct. We try to keep people informed through email when asked, but it does not reach the masses. I will post in a seperate thread are current status and try to keep everyone informed more regularly. Thanks for the advice :-)   Reply to this Post